Below are the answers to some of our most frequently asked questions. If you still have a query please email [email protected] or call 01367 252486.


Booking Your Visit

Paying For Your Visit

  • How do I pay for pre-booked tickets?

    We accept Visa, Visa Debit, and Mastercard. 

  • Is there a booking fee?


  • What is a concession?

    Full-time students with NUS cards, Children under the age of 17 and those who are unable to access the 1st and 2nd floors of the Manor are eligible for Concession tickets. 

  • Do you offer a concession of over 65s

    No. We do not offer a concession for over 65s. Those who are unable to access the 1st and 2nd floors of the Manor are eligible for Concession tickets. 

  • I am disabled, can I bring a helper?

    Yes, you can bring a companion or helper for free. Please select an ‘Essential Companion’ ticket when you pre-book, for your companion. We do not ask for proof of disability and essential companions do not need to be a registered carer. Please contact us if you would like any additional information regarding accessibility before your visit. 

  • What ticket should I get for my child?

    You do not need to pay for under 5s, but you do need to book a free ticket for them. For those aged 5 to 16, please buy ‘child’ tickets. 

  • Is there a student discount?

    Yes, full-time students with NUS cards are eligible for Concession tickets. You will need to show your card when you arrive – without it you will be charged the full price ticket. 

  • Do I need to pay to visit the shop/tearoom/gardens?

    No. Tickets are only required to go in the house, you are welcome to visit the shop/tearoom/gardens for free. When doing this please ensure you still visit the ticket office to get a free garden visitor ticket as this allows us to keep track of the number of visitors on site. 

  • Will I get a refund if the site closes on the day I have booked for?

    If we must close the manor, we will automatically refund your tickets. You will not need to call us to request it. It may take up to 14 working days to reach your account. 

On-Site Experience

  • What is there for families to do?

    Families are welcome in the House with information for children in most rooms. Visit the Learning Barn for trails and craft activities that can be taken outside with you and the Meadow games chest for some outdoor games.  


General Questions

  • Can I bring a picnic?

    Yes, and in addition, our tearoom will also be open. We ask visitors who wish to picnic do so on our back meadow rather than the tearoom lawn. 

  • Can I bring my dog?

    Dogs are welcome on site but must stay on their lead however dogs are not allowed in the House or walled garden. All guide dogs, assistance dogs and emotional support dogs are welcome in the House and walled garden, please let staff and volunteers aware when you enter the House. 

    Please do not leave pets unattended in parked cars. 

    If we become aware of a distressed dog in a vehicle, staff will attempt to locate the owner and may contact emergency services for the dog’s welfare. 

  • Is it permitted to smoke / vape anywhere on site?

    We would ask our visitors to use the back meadow area to smoke or vape away from other visitors. No smoking is allowed in any of the buildings on the estate. 

  • Is photography allowed?

    Visitors are welcome to take photographs during their visits; however, please adhere to the following: 

    • Do not use flash photography, protruding lenses, and tripods, “selfie sticks” or other extension equipment. 
    • Do not cause inconvenience to other visitors or behave in a way that put any objects on display at risk while taking photographs. 
    • Do not take photos of any objects forming part of temporary or special exhibitions where signage clearly specifies a “no photography” policy. 
    • For security reasons, do not video or film without express prior permission. 

    Visitors are welcome to upload photos of objects on display that they have taken for their personal, non-commercial use to their personal Instagram, Facebook, Twitter, or other social media with appropriate attribution to the Society of Antiquaries of London so that it is clear the objects from which the photos have been taken form part of the Society’s collection. Please tag our Facebook page, Twitter, or Instagram Account.